FAQ

When you make an online order, the total amount is shown as a ‘guide price’. This means how it sounds – the ‘guide price’ is only a guide; therefore, it might be higher or lower than the actual bill you receive for your order.

Here are some reasons for this:

• Between placing your order and getting it delivered, there may be new promotions, for example, an offer on a crackers multipack. This is typical of price changes that may affect the final basket total.
• With loose fruit and vegetables, like grapes and potatoes, we charge by weight, so the final price is all about the ones we pick for you.
• Pre-packed, weighed items like meat, poultry and cheese may also vary slightly in price.
• Some items may be out of stock.

Your online groceries order is complete once you’ve taken it through the Checkout part of the website.  Once you’ve checked out, you’ll receive an automated email, detailing all the products and quantities and guiding prices in your order. The delivery driver will give you a copy of your receipt with details of all the products you’ve bought, including substitutions and unavailable products.

At this time Massy Stores Vouchers are only redeemable instore.

Some of our promotions will be made available both instore and online. Where a deal is available online we will highlight it on our website.

Yes. Massy Card Loyalty Points will be earned on your order. Please input your Massy Card Loyalty Number when you are placing your order, points cannot be awarded after the transaction has been completed.

The product information contained on the website has been published in good faith and we will do our best to ensure that it is accurate. However, occasionally, it may be incorrect, incomplete or out-of-date due to human error or circumstances beyond our control. The colours and appearance of the actual products may vary slightly from the pictures you see on your screen. All measurements and sizes are approximate, although we try our best to make them as accurate as possible. For more information please refer to our Terms and Conditions here.

Massy Stores (SLU) Ltd. is committed to making our website accessible for all customers, including those with disabilities. We have taken steps to ensure our website is compliant with professional standards. If you experience challenges when using the website or have feedback, please contact Customer Service.

Please view our full Terms and Conditions here.

Whenever you place a Massy Stores St. Lucia online groceries order we’ll do our very best to deliver all the items that you’ve ordered.  Sometimes, one or more of your items may not be available when we pick your order, because the item has gone out of stock, for example. If you’ve chosen to allow substitutions, we will offer you a suitable alternative of similar value. We choose substitutes very carefully and offer what we believe is the most appropriate alternative to the product you’ve ordered. If you don’t allow substitutions, your shopper will skip over the item.

• If we offer substitutes we’ll make this very clear by sending you an email detailing substitutions once your order has been picked, and, by calling you.
• If you are not happy with our substitutions please contact the Customer Care Team at your delivery store within 24 hours of your delivery. The item(s) will need to be returned, in their original condition, to your nearest Massy Stores St Lucia within 48 hours of receiving.

Massy Stores St Lucia reserves the right to refuse returned items that are not in a suitable condition.

For further information please review our Terms and Conditions here.

You need to be registered on the site to place an order.

If you ordered weighted items such as produce, seafood or meat or pre-packaged items that are of variable weight, you will be charged for the actual weight of the item picked by our team of personal shoppers. Our team will do the best to ensure that the items you receive are as close as possible to the weight that you ordered.

You can cancel your order by navigating to My Orders. Once in My Orders, click the button that says Request Cancellation.

Yes you may change your order. Navigate to My Orders and click Order Query. Please let us know what changes are required.

Yes, you can list products you may not see on the website. Upon checkout and under “Additional Comments” please list products you do not see, and we will include them in your order once available.

You can re-add items to your cart from a previous order, click My Orders in the top right hand corner. Look for the order number and click Add to Cart.

Click My Orders in the top right hand corner. Once in My Orders you can make changes to your orders: